Customer Service Associate

Hertz; Maryland; On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options

Life Insurance

401(k) employer matching

Paid Parental Leave

Employee Assistance Program

Educational Reimbursement

Gym Discounts

Theme Park Tickets Discounts

Job summary

Hertz is seeking a Customer Service Associate to deliver exceptional service to rental car customers in Maryland. Responsibilities include assisting customers at vehicle return and processing rentals, ensuring a seamless experience. The role offers an hourly rate of $18.50 plus commission and various benefits including medical, dental, and 401(k) retirement matching.

The ideal candidate will have 1+ years of customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• 1+ years of customer service experience.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Interact with customers to provide world-class service.
• Assist customers in returning vehicles and processing rentals.
• Respond to customer inquiries regarding vehicles.

Skills

Customer service passion

Attention to detail

Strong computer proficiency

Good communication skills

Organizational skills

Teamwork

Time management

Job description

As a Customer Service Associate, you will be interacting with our customers to provide world‑class service to rental car customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

What You’ll Get:

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one‑times your base annual pay, at no cost to you)
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Qualifications:

• 1+ years of customer service experience

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast‑paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment