Customer Service Associate (Childcare) Part-time

IKEA USA; Minneapolis (MN); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Generous PTO

WiselyPay

Paid parental leave

KinderCare discount

Retirement and bonus plans

Co-worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth visits

Dental and vision plans

Medical and Rx plans

Inclusive environment

Job summary

IKEA USA in Minneapolis is seeking a part-time team member for our family-friendly Småland play area. You will help care for children, register and monitor them, and assist families while ensuring safety and cleanliness in a busy retail environment.

The role may involve supporting cashier and greeter duties as needed, with shifts including evenings and weekends. Prior retail or childcare experience and CPR/First Aid training are preferred.

Qualifications

• Experience in retail or childcare preferred.
• CPR and First Aid certification training provided.
• Requirements: Physical Demands: Lifting and Carrying Occasionally (1-25lbs).

Responsibilities

• Contribute to creating a pleasant and safe environment for the children that visit our play facility.
• Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment.
• Participate in the planning and execution of children's activities both in and outside of Småland.
• Build meaningful and empathetic relationships with children and their caretakers.
• Strictly adhere to all IKEA play facility and safety & security policy and procedures.
• Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed.

Skills

Retail experience

Childcare experience

CPR and First Aid training

Education

CPR and First Aid certification

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

At IKEA, we are a very family-friendly retailer, that's why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own.

• Contribute to creating a pleasant and safe environment for the children that visit our play facility.
• Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment.
• Participate in the planning and execution of children's activities both in and outside of Småland.
• Build meaningful and empathetic relationships with children and their caretakers.
• Strictly adhere to all IKEA play facility and safety & security policy and procedures.
• Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed.

Together as a Team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Qualifications

• Experience in retail or childcare preferred.
• CPR and First Aid certification training provided.

Requirements: Physical Demands: Lifting and Carrying Occasionally (1-25lbs).

Job Details

• JOB TYPE: Permanent - Part-time
• HOURS - HL1 (12-20 hrs/wk) Open availability required Monday-Sunday.
• SHIFT: Retail Environment, must be able to work nights & weekends.
• Hourly pay for this role is $17.50
• BENEFITS ELIGIBLE? No

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

Benefits

• Generous paid time off, holiday, and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

The anticipated posting closing date is on or around 9/30/26