Customer Service Supervisor — Lead a High-Impact Team

Recology; California (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with match

Educational assistance

Job summary

Recology Sunset Scavenger in San Francisco is seeking a customer service supervisor to oversee a team and apply industry knowledge to deliver efficient, courteous service by phone or in person. You will coordinate daily workflows, provide information on collections, billing, and account status, and resolve escalated issues with a focus on quality and timeliness.

You will collaborate with partners and other departments, maintain records, and support AP-related tasks, emphasizing training,

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Three years of related customer service experience, including at least one year of lead or supervisor experience.
• Principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.

Responsibilities

• Coordinates and oversees the work of customer service team.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, data entry, billing, balancing and reconciling customer payments.
• Communicates with customers and colleagues about service standards and options.
• Maintains records, prepares reports and performs clerical duties as appropriate.
• Exemplifies timely, accurate service and coordinates training as needed.
• Handles hot calls, escrow, bankruptcies and delinquent accounts by telephone.
• Supports Accounts Payable Manager in monthly dashboards.
• Builds strong relationships with business partners and customers.

Skills

Leadership experience

Staff supervision

Training programs

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Recology Sunset Scavenger in San Francisco is seeking a customer service supervisor to oversee a team and apply industry knowledge to deliver efficient, courteous service by phone or in person. You will coordinate daily workflows, provide information on collections, billing, and account status, and resolve escalated issues with a focus on quality and timeliness.

You will collaborate with partners and other departments, maintain records, and support AP-related tasks, emphasizing training,