Customer Service Associate

Kelly; Waco (TX); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Transit spending account

Paid holidays

Job summary

Kelly is seeking a Customer Service Associate in Lacy Lakeview, TX to handle inbound calls, quotes, and order processing, supporting distribution operations. This role emphasizes accurate communication, problem resolution, and maintaining customer relations in a fast-paced environment.

The position requires 5+ years of CSR experience, EDI knowledge, and a focus on confidentiality and customer satisfaction. Benefits include comprehensive health coverage and retirement planning options.

Qualifications

• 5+ years of experience as a dedicated and friendly Customer Service Representative
• EDI knowledge and experience
• Strong interpersonal communication skills, both verbal and written
• Ability to maintain confidentiality and discretion

Responsibilities

• Answer inbound customer service calls about product availability, pricing, and order changes
• Respond to emails from customers and sales representatives, provide quotes and process orders
• Update routing guides, manage customer inventory, and coordinate RGAs for damaged parts
• Maintain customer planning reports and support distribution operations

Skills

EDI knowledge

Interpersonal communication

Discretion/confidentiality

5+ years CSR experience

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Associate to work at a leading organization in Lacy Lakeview, TX. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Pay Rate: $19.00/hour

Shift: 1st

Why You Should Apply To Be Customer Service Associate

• Competitive pay rate of $19.00/hour
• Opportunity to work with a reputable industry leader in distribution and customer service
• Supportive team environment with ongoing training and development
• Meaningful work where you play a key role in customer satisfaction and operational success

What’s a typical day as Customer Service Associate? You’ll be:

• Answering inbound customer service calls regarding product availability, pricing, order shipment confirmations, and modifications to existing orders
• Addressing customer complaints and following up with acceptable resolutions, including completing customer complaint forms
• Responding to incoming emails from customers and sales representatives, providing quotes, and sending EDI PO acknowledgments, ASNs, and invoices
• Filing invoices and sales orders, updating order ship dates, and maintaining customer planning reports
• Managing customer inventory, communicating about blanket POs, and initiating RGAs (Returned Goods Authorizations) for damaged or incorrectly ordered parts
• Updating Routing Guides and collaborating with the team to ensure adequate inventory based on customer requirements
• Performing other tasks as assigned to support distribution operations

This Job Might Be An Outstanding Fit If You

• Have EDI knowledge and experience
• Possess strong interpersonal communication skills, both verbal and written
• Demonstrate a high level of discretion and ability to maintain confidentiality
• Have 5+ years of experience as a dedicated and friendly Customer Service Representative, fostering strong customer relationships and delivering exceptional support

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.