Customer Service Associate

Kelly Services; Lacy Lakeview (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

retirement savings plan

Paid holidays

Job summary

Kelly Services in Lacy Lakeview, TX is seeking a Customer Service Associate to join a leading distribution organization in the community. The role offers a $19.00/hour pay rate and a consistent 1st shift, enabling you to contribute to customer satisfaction and operational success.

You will handle inbound calls and emails regarding product availability, pricing, and order modifications, while processing invoices, EDI acknowledgments, and ship confirmations.

Qualifications

• 5+ years of experience as a dedicated Customer Service Representative.
• Experience handling inbound calls, order status, and issue resolution.
• Strong written and verbal communication skills with attention to confidentiality.

Responsibilities

• Answer inbound calls about product availability, pricing, and order changes.
• Resolve complaints and complete customer complaint forms.
• Respond to emails, provide quotes, and send EDI acknowledgments, ASNs, and invoices.
• File invoices and orders, update ship dates, and maintain planning reports.
• Manage customer inventory, blanket POs, and RGAs for damaged or incorrect parts.
• Update Routing Guides and coordinate with team to ensure inventory meets customer needs.
• Perform other tasks to support distribution operations.

Skills

EDI knowledge

Interpersonal communication

Discretion/confidentiality

Customer service

Communication

Tools

EDI software

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Associate to work at a leading organization in Lacy Lakeview, TX. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Pay Rate: $19.00/hour

Shift: 1st

Why you should apply to be Customer Service Associate:

• Competitive pay rate of $19.00/hour

• Opportunity to work with a reputable industry leader in distribution and customer service

• Supportive team environment with ongoing training and development

• Meaningful work where you play a key role in customer satisfaction and operational success

What’s a typical day as Customer Service Associate? You’ll be:

• Answering inbound customer service calls regarding product availability, pricing, order shipment confirmations, and modifications to existing orders

• Addressing customer complaints and following up with acceptable resolutions, including completing customer complaint forms

• Responding to incoming emails from customers and sales representatives, providing quotes, and sending EDI PO acknowledgments, ASNs, and invoices

• Filing invoices and sales orders, updating order ship dates, and maintaining customer planning reports

• Managing customer inventory, communicating about blanket POs, and initiating RGAs (Returned Goods Authorizations) for damaged or incorrectly ordered parts

• Updating Routing Guides and collaborating with the team to ensure adequate inventory based on customer requirements

• Performing other tasks as assigned to support distribution operations

This job might be an outstanding fit if you:

• Have EDI knowledge and experience

• Possess strong interpersonal communication skills, both verbal and written

• Demonstrate a high level of discretion and ability to maintain confidentiality

• Have 5+ years of experience as a dedicated and friendly Customer Service Representative, fostering strong customer relationships and delivering exceptional support

Benefits and Perks:

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability
• retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account
• paid sick leave under the applicable state or local plan

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.