Customer Service Associate

Savers; St. Louis (MO); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

Programs for smoking cessation, diabetes management, and on-demand care

401(k) plan with generous company matching

Paid time off for leisure or personal activities

Mental health services to support daily life

Job summary

Savers, a leading thrift operator, seeks Customer Service Associates to provide outstanding service and support a positive community impact. This role offers career growth, comprehensive training, and various benefits in a diverse, purpose-driven environment.

Responsibilities

• Create exceptional experiences for customers, donors, and team members.
• Participate in comprehensive onboarding and training.

Job description

Job Title: Customer Service Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our '#ThriftProud' movement and our impact.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time positions.

What you can expect:

• The opportunity to celebrate uniqueness, as our team comprises individuals from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model appreciated for its positive impact on the planet and local communities.
• Opportunities for career growth and development, aligned with our aggressive store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training programs internally, supplemented by renowned external providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management, and on-demand care
• A 401(k) plan with generous company matching
• Paid time off for leisure or personal activities
• Mental health services to support daily life

Savers is an E-Verify employer.

Location: 9618 Watson Rd, Saint Louis, MO 63126