Customer Service Associate

Savers; Santa Fe (NM); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Bundled health plans

Company-paid life insurance

Health programs like smoking cessation

401(k) plan with company matching

Paid time off

Mental health services

Job summary

Savers is hiring Customer Service Associates to join a diverse team dedicated to helping customers and donors. You will participate in comprehensive onboarding and Savers University training to deliver exceptional service and build lasting member experiences.

We offer growth opportunities through our store expansion plans, with benefits including health plans, life insurance, a 401(k) plan with company matching, paid time off, and mental health support to sustain daily wellbeing.

Qualifications

• Customer service experience is preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced retail environment

Responsibilities

• Create an excellent experience for Customers, Donors, and Team Members.
• Participate in onboarding and training sessions to deliver great service.
• Engage with our store expansion plans to support growth and development.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services. We are proud of our #ThriftProud movement, driven by millions of loyal customers, over 300 stores, and more than 22,000 team members. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for Customers, Donors, and Team Members. We are hiring Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, with a diverse team from many backgrounds and perspectives.
• To work in a purpose-driven company with a positive impact on the planet and communities.
• Growth and development opportunities aligned with your career interests, supported by our store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, developing about 90% of our training internally, with additional partnerships for supplementary training.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Health programs like smoking cessation, diabetes coaching, on-demand care
• 401(k) plan with company matching
• Paid time off for leisure and hobbies
• Mental health services to support daily life