Customer Service Associate

Savers; Flagstaff (AZ); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Bundled health plans covering medical, Rx, dental, and vision

Company-paid life insurance

401(k) plan with company matching

Paid time off

Mental health services

Job summary

Savers is seeking dedicated Customer Service Associates to join their team in Flagstaff, Arizona. This role offers the chance to create positive experiences for customers and contribute to a purpose-driven company focused on community impact. Full-time and part-time positions are available, providing significant career growth opportunities with comprehensive training and benefits.

Qualifications

• Ability to create exceptional customer experiences.
• Team-oriented with a diverse background.
• Desire for continuous learning and career growth.

Responsibilities

• Create an exceptional experience for customers, donors, and team members.
• Participate in comprehensive onboarding and training.

Skills

Customer Service

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services. We are proud of our #ThriftProud movement, driven by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more about the Savers family, our impact, and our movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of people from diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• An investment in your career growth, supported by our aggressive store expansion plans and ongoing development opportunities.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training programs for all team members, from new hires to senior leaders. We develop around 90% of our training internally, partnering with renowned providers to enhance our offerings.
• Benefits including:
• Bundled health plans covering medical, Rx, dental, and vision
• Company-paid life insurance for added security
• Programs for smoking cessation, diabetes management coaching, and on-demand care options
• A 401(k) plan with generous company matching contributions
• Paid time off for leisure and personal pursuits
• Mental health services to support daily well-being