Customer Service Associate

Savers; Saugus (MA); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

Programs for smoking cessation, diabetes management, and on-demand care

401k plan with generous company matching

Paid time off for leisure or personal pursuits

Mental health services to support daily life

Job summary

Savers is hiring for Customer Service Associates, both full-time and part-time, to deliver exceptional experiences for customers and donors. The role emphasizes diversity, purpose, and community impact while offering comprehensive training and robust benefits, including health plans, 401k matching, and paid time off.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Participate in comprehensive onboarding and training.

Job description

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items from landfills to our store racks and shelves for reuse, providing our partners with valuable funding for community programs and services. We are proud of our #ThriftProud movement, supported by millions of loyal customers visiting over 300 stores and more than 22,000 team members. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

• Celebrate uniqueness—our team is made up of diverse backgrounds, experiences, and perspectives, each contributing something special.
• Work in a purpose-driven company that positively impacts the planet and local communities.
• Benefit from our store expansion plans that support your career growth and development.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, developing and delivering robust training internally, supplemented by renowned external providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management, and on-demand care
• A 401k plan with generous company matching
• Paid time off for leisure or personal pursuits
• Mental health services to support daily life