Customer Service Associate

Savers; Fairbanks (AK); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Comprehensive onboarding and training

Bundled health plans

Company-paid life insurance

401(k) plan with generous matching

Paid time off

Mental health services

Job summary

Savers, a leading thrift operator, seeks Full Time and Part Time Customer Service Associates in Fairbanks, AK. This role focuses on creating an exceptional experience for customers and donors while working in a purpose-driven company. Enjoy a supportive culture that values diverse backgrounds and offers career growth opportunities through comprehensive training and benefits.

Qualifications

• Exceptional customer service skills.
• Ability to work in a diverse team environment.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Participate in training programs to enhance skills.

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our 'Thrift Proud' culture, supported by millions of loyal customers, over 300 stores, and more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring both Full Time and Part Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We value diverse backgrounds, experiences, and perspectives, each contributing something special.
• To work in a purpose-driven company with a business model that benefits both the planet and local communities.
• Investment in your career growth. With our aggressive store expansion plans, we prioritize the development of our team members.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training programs internally, supplemented by renowned external providers.
• Benefits including:

• Bundled health plans covering medical, Rx, dental, and vision care.
• Company-paid life insurance for added security.
• Programs for smoking cessation, diabetes management coaching, and on-demand care options.
• A 401(k) plan with generous company matching contributions.
• Paid time off for leisure or personal activities.
• Mental health services to support daily well-being.