Customer Service Associate

Savers; Anchorage (AK); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Bundled health plans (medical, dental, vision)

Company-paid life insurance

401(k) plan with company matching

Paid time off

Mental health services

Job summary

Savers, a leader in the thrift retail industry, is hiring Customer Service Associates for its Anchorage location. This role is vital for enhancing customer experience, supporting a sustainable business model, and contributing to community impact. The position offers comprehensive training and benefits, with opportunities for professional growth.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Celebrate uniqueness in a diverse environment.
• Invest in ongoing growth and development.

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that positively impacts both the planet and local communities.
• An investment in the career interests of our team members. With our aggressive store expansion plans, we recognize the importance of ongoing growth and development.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise! Our training department / Savers University develops and delivers robust training to all team members — from new hires to senior executives. We develop around 90% of our training internally, partnering with renowned providers to supplement our offerings.

Benefits include:

• Bundled health plans such as medical, Rx, dental, and vision coverage.
• Company-paid life insurance for added protection and peace of mind.
• Programs for smoking cessation, diabetes management coaching, and on-demand care options.
• A 401(k) plan with generous company matching contributions to help you save for the future.
• Paid time off for leisure or personal pursuits.
• A range of mental health services to support your well-being.