Customer Service Associate

Savers; Layton (UT); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Comprehensive onboarding and training

In-house expertise through Savers University

Bundled health plans

Company-paid life insurance

401(k) plan with company matching

Paid time off

Mental health services

Job summary

A leading thrift operator, Savers is hiring Customer Service Associates for both Full-Time and Part-Time roles in Layton, Utah. These positions emphasize creating exceptional experiences for customers and donors while promoting a purpose-driven company culture. Comprehensive training, competitive benefits, and career development opportunities are provided.

Qualifications

• Ability to interact positively with customers, donors, and team members.
• Commitment to diverse backgrounds and experiences.

Responsibilities

• Create an excellent experience for customers.
• Engage with donors and team members effectively.

Skills

Customer service

Communication

Teamwork

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our #ThriftProud movement and have over 300 stores with more than 22,000 team members. Learn more at savers.com.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What you can expect:

• The opportunity to celebrate uniqueness. We value diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model that benefits the planet and local communities.
• Investment in your career development. With our store expansion plans, we prioritize the growth of our team members.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training internally, supplemented by renowned providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management, and on-demand care
• A 401(k) plan with generous company matching
• Paid time off for leisure and hobbies
• Mental health services for daily life management