Customer Service Associate

Savers; Tigard (OR); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Company-paid life insurance

401(k) plan with generous matching

Paid time off

Mental health services

Wellness programs

Job summary

Savers, a leader in the thrift industry, is looking for Customer Service Associates to enhance customer experience and support community-driven initiatives. This role offers opportunities for growth and diverse training programs, all within a mission-focused environment that celebrates uniqueness and sustainability.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Participate in comprehensive onboarding and training.

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for community-based programs and services. We are proud of our #ThriftProud movement, driven by millions of loyal customers, over 300 stores, and more than 22,000 team members. Learn more about the Savers family, our impact, and our movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of individuals from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• An investment in your career growth, supported by our aggressive store expansion plans and focus on team development.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training internally, supplemented by renowned external providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Wellness programs such as smoking cessation, diabetes coaching, and on-demand care
• A 401(k) plan with generous company matching
• Paid time off for leisure and personal pursuits
• Mental health services to support daily life management