Customer Service Associate

Savers; Providence (RI); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

401k plan with generous company matching

Paid time off for leisure and personal activities

Mental health services

Job summary

Savers / Value Village is hiring Full Time and Part Time Customer Service Associates in Providence, RI. This role fosters a positive customer experience within a diverse team while contributing to a purpose-driven mission that positively impacts the planet and local communities. Enjoy comprehensive training, diverse benefits, and opportunities for career growth.

Qualifications

• Ability to create an exceptional experience for customers.
• Enjoys working in a diverse team.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Participate in comprehensive onboarding and training.

Skills

Customer Service

Team Collaboration

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community programs and services. We are proud to be part of the #ThriftProud movement, supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more about the Savers family, our impact, and our mission at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring both Full Time and Part Time Customer Service Associates.

• Celebrate your uniqueness and be part of a diverse team with varied backgrounds, experiences, and perspectives.
• Work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Grow your career with our expanding store network and ongoing development opportunities.

What you get:

Comprehensive onboarding and training from day one, with in-house expertise through Savers University, which develops and delivers most training internally and partners with renowned providers.

Benefits include:

• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management, and on-demand care
• A 401k plan with generous company matching
• Paid time off for leisure and personal activities
• Mental health services to support daily well-being