Customer Service Associate — Growth, Impact & Benefits

Savers; Santa Fe (NM); On-site; USD 30,000 - 38,000; Full time

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services. We are proud of our #ThriftProud movement, driven by millions of loyal customers, over 300 stores, and more than 22,000 team members. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for Customers, Donors, and Team Members. We are hiring Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, with a diverse team from many backgrounds and perspectives.
• To work in a purpose-driven company with a positive impact on the planet and communities.
• Growth and development opportunities aligned with your career interests, supported by our store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, developing about 90% of our training internally, with additional partnerships for supplementary training.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Health programs like smoking cessation, diabetes coaching, on-demand care
• 401(k) plan with company matching
• Paid time off for leisure and hobbies
• Mental health services to support daily life