Customer Service Associate

Savers; Nampa (ID); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Bundled health plans

Company-paid life insurance

Programs for smoking cessation and diabetes management

401k plan with company matching

Paid time off

Mental health services

Job summary

Savers is seeking Full-Time and Part-Time Customer Service Associates to enhance the shopping experience for customers while promoting community donations. Join a team committed to reusing gently-used items and supporting local nonprofits, with opportunities for career growth and comprehensive employee benefits.

Qualifications

• Ability to celebrate uniqueness and diversity.
• Readiness to undergo comprehensive onboarding and training.

Responsibilities

• Create exceptional experiences for customers, donors, and team members.
• Work in a purpose-driven company benefiting the planet and local communities.

Skills

Customer service

Communication

Teamwork

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proudly known as “Thrift Proud,” supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We value diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model that benefits the planet and local communities.
• Investment in your career growth. With our aggressive store expansion plans, we prioritize the development of our team members.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training internally, supplemented by renowned external providers.
• Benefits including:
• Bundled health plans such as medical, Rx, dental, and vision coverage
• Company-paid life insurance for added security
• Programs for smoking cessation, diabetes management coaching, and on-demand care
• A 401k plan with generous company matching
• Paid time off for leisure or personal pursuits
• Mental health services to support daily well-being