Customer Service Associate

Savers; Midvale (UT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

401(k) plan with generous company matching

Paid time off for leisure or personal activities

Mental health services to support daily life

Job summary

At Savers, we're on a mission to champion reuse and inspire a future where secondhand is second nature. We're hiring Customer Service Associates to create exceptional experiences for our customers and team members. Join us and be part of a purpose-driven company with strong growth opportunities, comprehensive training, and a diverse team culture.

Qualifications

• Customer service skills with a focus on creating an exceptional experience.
• Ability to work in a diverse team environment.
• Willingness to participate in robust training programs.

Responsibilities

• Create an exceptional experience for customers, donors, and team members.
• Participate in comprehensive onboarding and training processes.
• Support the company's mission of reuse and community benefits.

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our #ThriftProud movement, supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of people from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that benefits the planet and local communities.
• Opportunities for career growth and development, supported by our aggressive store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, developing and delivering robust training internally, supplemented by renowned external providers.
• Benefits including:
• Bundled health plans (medical, Rx, dental, vision)
• Company-paid life insurance
• Programs for smoking cessation, diabetes management coaching, and on-demand care
• 401(k) plan with generous company matching
• Paid time off for leisure or personal activities
• Mental health services to support daily life.