Account Services Coordinator, Wholesale Apparel

ONE Jeanswear Group; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

A leading apparel company in New York is seeking an Order Management Specialist to ensure timely and accurate order processing. This role involves managing order allocations, acting as the point of contact for retail partners, and handling data entry for e-commerce platforms. The ideal candidate will have 2-3 years of experience, strong proficiency in MS Office and Excel, and excellent communication and organizational skills. Competitive salary up to $80K based on experience.

Qualifications

• 2-3 years of related experience preferred.
• Proficient in MS Office and Excel (formatting, sorting, formulas, etc.) required.
• Able to manage multiple deadlines and keep files organized.

Responsibilities

• Ensure timely and accurate order entry within 24-48 hours.
• Manage order allocations and fulfillment processes.
• Point of contact for retail partners regarding inquiries.
• Review and update information from vendor accounts.
• Run and review daily reports for order accuracy.
• Handle item setup and publishing in retail systems.

Skills

Analytical skills

Strong communication skills

Detail-oriented

Organizational skills

Problem solving skills

Team player

Tools

MS Office

Excel

RLM

PLM

Job description

• Ensures timely 24-48 hour and accurate order entry
• Establish checks and balances to ensure all orders are captured, processed and checked for accuracy
• Order allocations and fulfillment; Review inbound product reports, partner with imports and warehouse, drop picks to warehouse, manage shortages, follow routing requirements.
• Daily management of order file to review all new orders processed and goods received
• EDI processing and managing EDI hold file, and EDI revisions
• Point of contact for our retail partners for shipping inquiries, order inquiries, extensions, corrections and maintenance.
• Review, update and retrieve information from external vendor/accounts portals as needed
• Ownership of order file throughout lifecycle of orders.
• Partners with sales to quickly resolve issues that prevent or delays the order management process
• Support ecom businesses providing product attribute details and images onto customer portals or templates, requiring heavy data entry.
• Work closely with both internal and external business partners. Sales, marketing, Design, buyers, operations, ecom business point person

Reports and Disciplines

• Run /Review daily reports for order file accuracy and order fulfilment. Ex) Unconfirmed, Open order, past cancel, confirmed not shipped, oversolds
• Update and review with sales weekly open order with updates for problem preventing and problem solving
• Review Flash Report
• Attributes/Copy – Retrieving, organizing and distributing all account required attributes (country of original, inseam, care instructions, UPC’s, prepack information etc…) Populating all requested information into accounts excel spreadsheets
• Images – pull images for the accounts (front, side, back)- rename all images to match the accounts requirements and download to a file to share with the account.
• Attributes and images into accounts portals – currently maintaining Kohl’s, Walmart, HSN, Macys, Dillard’s, Direct to Consumer, Belk, Catalog accounts…
• Data Sync/item set up – Handle all order information set up and publishing from RLM to Salsify and then to Retail Link for all retail orders for all Walmart private label brands and branded businesses.
• Direct to Consumer Accounts – making sure all attributes and images are properly displayed on their website.
• Market Kick off meetings with Sales and Marketing
• with Sales/Marketing on photo shoot lists needed for upcoming season
• with marketing on all photo shoots, images, and color corrections needed for Accounts attribute sheets/websites

Requirements

• 2-3 years of related experience preferred
• RLM and PLM experience a plus
• Proficient in MS Office and Excel (formatting, sorting, formulas, etc.) required.
• Analytical/detail-oriented
• Strong organizational and problem solving skills
• Team player and able to work independently
• Able to produce efficiently in a fast paced environment
• Strong communication skills & ability to prioritize
• Ability to prioritize/manage multiple deadlines and keep files/email records organized
• Must be analytical/detail oriented and have good grammar skills to maintain accuracy and consistency on Walmart website (Supplier One / Retail Link)

Salary Range: up to $80K *Actual base salary for this role within the above range will be based upon experience, qualifications and/or assigned unit.

We are an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.