Customer Service Associate

Savers; Worcester (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, dental, vision)

Company-paid life insurance

401(k) plan with company matching

Paid time off

Mental health services

Job summary

Savers, a leading thrift operator in the U.S., seeks full-time and part-time Customer Service Associates to provide exceptional service and support the mission of sustainability and community impact. Join a diverse team with robust training programs, comprehensive benefits, and opportunities for personal growth.

Qualifications

• Ability to create exceptional experiences for customers and team members.
• Welcoming diverse backgrounds and perspectives.
• Willingness to engage in ongoing training and development.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Work in a purpose-driven company positively impacting local communities.
• Participate in comprehensive onboarding and training.

Job description

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services. We are proud of our #ThriftProud movement, supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more about the Savers family of thrift stores, our impact, and our movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate roles.

• Celebrate uniqueness—our team is made up of people from diverse backgrounds, experiences, and perspectives, each contributing something special.
• Work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Benefit from our commitment to the growth and development of our team members, supported by our aggressive store expansion plans.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training programs internally, supplemented by partnerships with renowned providers.
• Benefits including:
• Bundled health plans such as medical, Rx, dental, and vision insurance.
• Company-paid life insurance for added security.
• Programs for smoking cessation, diabetes management coaching, and on-demand care.
• A 401(k) plan with generous company matching contributions.
• Paid time off for leisure or personal pursuits.
• Mental health services to support daily well-being.