Customer Service Assistant

Central Library; Tulsa (OK); On-site; USD 19,000 - 22,000; Part time

Job summary

Tulsa City-County Library is seeking a Customer Service Assistant for the Central Library in downtown Tulsa. This part-time role (30 hours/week) offers front-line support, helping visitors with information, technology, and library services on two floors.

Responsibilities include assisting with checkouts, guiding patrons to programs, and maintaining orderly, inviting spaces. Prior customer service experience is a plus; high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Some college coursework preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provides general information in person and by phone to help customers locate materials and services.
• Guides users through library services, technology, and programs.
• Assists with self check-out machines and renewals.
• Keeps spaces neat, welcoming and accessible for patrons.
• Supports staff and collaborates across library zones as needed.

Skills

Customer service

Communication

Technology assistance

Information discovery

Education

High school diploma or GED

Some college coursework

Tools

Self check-out machines

Job description

At Tulsa City-County Library, we do more than provide access to books- we connect people to opportunity. Every Day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.

The Central Library Adult Services Department has an opening for aCustomer Service Assistantto provide excellent customer service, systemwide support and staff various zones on two floors. The Customer Service Assistant helps customers navigate library services, and ensures our spaces are organized, inviting, and accessible. Whether you're assisting with checkouts, guiding users through technology, or supporting library programs, your work will make a meaningful impact every day

Located in the heart of downtown Tulsa at Fifth and Denver, the Central Library is a unique mix of destination landmark and community hub for visitors from the nearby neighborhoods, courthouse, bus station, Day Center and many local businesses.

Location: 400 Civic Center, Tulsa, OK.

Salary:$14.42 / hour

Status: Part-Time, 30 hours / week

Schedule:

Wednesday 8 am - 5 pm

Sunday 12:30 pm - 5 pm

Essential Functions and Qualifications Include:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Provides occasional assistance in Central's specialty spaces and communicates the functions of the Digital Literacy Lab and the Maker Space to visitors;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Enjoys a work atmosphere where staff are encouraged to be creative, be innovative and try something new;
• Registers customers by issuing and updating library cards;
• Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;
• Assist customers with basic technology and a willingness to learn more; maker space and digital lab experience a plus;
• Other duties as necessary.

Qualifications:

• High school diploma or GED required
• Some college coursework preferred
• Previous customer service experience is a plus

What It's Like to Work at Tulsa City-County Library:

Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.

Physical Activity & Environmental Conditions

For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.