Bilingual Customer Service Assistant

Central Library; Tulsa (OK); On-site; USD 17,000 - 23,000; Part time

Job summary

Rudisill Regional Library in Tulsa, OK is seeking a Customer Service Assistant to deliver exceptional service, help patrons locate materials, and explain library programs and policies. The role involves direct customer contact at the Rudisill location and open access to resources.

This bilingual position requires fluency in Spanish and English and includes light duties such as card registration and assisting patrons with basic tech.

Qualifications

• Requires ability to speak/read/write in both Spanish and English.
• Provides information, assists customers, and directs to library services.

Responsibilities

• Provide information in person and by phone about library services and policies.
• Register customers by issuing and updating library cards.
• Assist customers with basic technology and internet tasks.
• Learn and use library automated systems and self-service tools.
• Operate library devices and consumer tech, including e-readers and tablets.

Skills

Bilingual Spanish/English

Customer service

Education

High school diploma or GED

Job description

Location: Rudisill Regional Library

1017 N Greenwood

Tulsa, OK

Job Id:12810

# of Openings:1

The Customer Service Assistant at the Rudisill Regional Library will provide exceptional customer service experiences, while promoting lifelong learning and curiosity with open access to all. Provides direction to customers concerning library services and circulation policies; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished.

Bilingual Customer Service Assistant - 20 hr.

Location:Rudisill Regional Library - 1520 N. Hartford Tulsa, OK. 74106

Salary:$14.42 /hr. -Bilingual positions qualify for a pay bonus awarded quarterly.

Status:Part time 20 hours/week

Work Schedule:

Sundays 1:00pm - 5:00pm

(off Fridays and Saturdays)

A Selection of Qualifications & Essential Functions Include:

• Ability to speak/read/write in both Spanish and English is required.
• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Registers customers by issuing and updating library cards;
• May help customers with basic technology and Internet problems;Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet.
• Ability to learn and demonstrate library’s automated systems and self-service tools.
• Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers.
• High school diploma or G.E.D. required.

Physical and Environmental Conditions:

Work occasionally requires stooping and bending. Occasional light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds) may be required.

There are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions.

Some positions require considerable physical exertion, such as regularly lifting heavy items (up to 80 pounds) such as carts or crates full of books, on a highly frequent basis and/or assuming awkward positions.