Customer Service Assistant

Tulsa City-County Library; Tulsa (OK); Presencial; USD 17.000 - 23.000; A tiempo parcial

Descripción de la vacante

Tulsa City-County Library is seeking a part-time Customer Service Assistant for the Adult Services Department in downtown Tulsa. The role supports customers, guides them to library services, and assists with technology and checkouts to maintain a welcoming environment.

The position requires a high school diploma or GED, with some college coursework preferred, and prior customer service experience is a plus. Schedule is 30 hours per week across several mornings and afternoons.

Formación

• High school diploma or GED required.
• Some college coursework preferred.
• Previous customer service experience is a plus.

Responsabilidades

• Provide general information in person and by phone, assist customers in locating materials and library services.
• Guide users through technology and maker spaces as needed.
• Assist customers with self-checkout and charging/renewing materials.
• Maintain organized, welcoming spaces across two floors.
• Issue and update library cards for new customers.
• Ensure materials are sorted and returned to proper locations.
• Provide support for library programs and events as needed.
• Other duties as assigned.

Conocimientos

Customer service

Educación

High school diploma or GED

Some college coursework

Descripción del empleo

Customer Service Assistant - Adult Services Department
At Tulsa City-County Library, we do more than provide access to books- we connect people to opportunity. Every Day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.

Customer Service Assistant - Adult Services Department
At Tulsa City-County Library, we do more than provide access to books- we connect people to opportunity. Every Day, our employees create welcoming spaces, build connections, solve problems, and help customers from all walks of life access the tools they need to learn new skills, discover new ideas, access resources, and build brighter futures. If you're passionate about making a meaningful impact in your community, we invite you to explore a career with Tulsa City-County Library.
The Central Library Adult Services Department has an opening for a Customer Service Assistant to provide excellent customer service, systemwide support and staff various zones on two floors. The Customer Service Assistant helps customers navigate library services, and ensures our spaces are organized, inviting, and accessible. Whether you're assisting with checkouts, guiding users through technology, or supporting library programs, your work will make a meaningful impact every day
Located in the heart of downtown Tulsa at Fifth and Denver, the Central Library is a unique mix of destination landmark and community hub for visitors from the nearby neighborhoods, courthouse, bus station, Day Center and many local businesses.
Location: 400 Civic Center, Tulsa, OK.
Salary: $14.42 / hour
Status: Part-Time, 30 hours / week
Schedule: Monday: 8 am - 1 pm
Tuesday: 8 am - 1 pm
Wednesday 8 am - 5 pm
Friday 9:30 am - 6 pm
Sunday 12:30 pm - 5 pm
Essential Functions and Qualifications Include:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Provides occasional assistance in Central's specialty spaces and communicates the functions of the Digital Literacy Lab and the Maker Space to visitors;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Enjoys a work atmosphere where staff are encouraged to be creative, be innovative and try something new;
• Registers customers by issuing and updating library cards;
• Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;
• Assist customers with basic technology and a willingness to learn more; maker space and digital lab experience a plus;
• Other duties as necessary.

Qualifications:

• High school diploma or GED required
• Some college coursework preferred
• Previous customer service experience is a plus

What It's Like to Work at Tulsa City-County Library: Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.

Physical Activity & Environmental Conditions: For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.