Library Customer Service Assistant - Tech Help & Programs

Tulsa City-County Library; Tulsa (OK); On-site; USD 17,000 - 23,000; Part time

Job summary

Tulsa City-County Library is seeking a part-time Customer Service Assistant for the Adult Services Department in downtown Tulsa. The role supports customers, guides them to library services, and assists with technology and checkouts to maintain a welcoming environment.

The position requires a high school diploma or GED, with some college coursework preferred, and prior customer service experience is a plus. Schedule is 30 hours per week across several mornings and afternoons.

Qualifications

• High school diploma or GED required.
• Some college coursework preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide general information in person and by phone, assist customers in locating materials and library services.
• Guide users through technology and maker spaces as needed.
• Assist customers with self-checkout and charging/renewing materials.
• Maintain organized, welcoming spaces across two floors.
• Issue and update library cards for new customers.
• Ensure materials are sorted and returned to proper locations.
• Provide support for library programs and events as needed.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Some college coursework

Job description

Tulsa City-County Library is seeking a part-time Customer Service Assistant for the Adult Services Department in downtown Tulsa. The role supports customers, guides them to library services, and assists with technology and checkouts to maintain a welcoming environment.

The position requires a high school diploma or GED, with some college coursework preferred, and prior customer service experience is a plus. Schedule is 30 hours per week across several mornings and afternoons.