Assistant Manager - Zarrow Regional Library

Tulsa City-County Library; Tulsa (OK); On-site; USD 53,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement plan

Paid time off

Job summary

The Tulsa City-County Library (TCCL) is seeking an experienced Assistant Manager for the Zarrow Regional Library. You will assist the Branch Manager in daily operations, supervise reference staff, and help shape long-range planning to provide top-notch customer service.

Attention to detail is essential as you manage programs, budget processes, and staff development, while adapting to changing daily tasks and ensuring an outstanding patron experience at the Tulsa library system.

Qualifications

• Master's Degree in Library Science is required.
• Three or more years of library experience required.
• One year of supervisory experience preferred.
• Experience supervising staff and evaluating performance.

Responsibilities

• Oversee total operation of the regional library in the Branch Manager's absence.
• Supervise, train, and evaluate reference staff and collections.
• Assist in preparation and administration of the regional library's annual budget.
• Coordinate meeting room bookings and staff meetings.
• Provide exceptional customer service and handle difficult issues with patrons.

Skills

Customer service

Staff supervision

Education

Master's Degree in Library Science

Job description

The Tulsa City-County Library (TCCL) has an exciting opportunity for an experienced and customer-service oriented Assistant Manager at the Zarrow Regional Library. The Regional Branch Assistant Manager helps customers have an excellent experience and works closely with the manager to oversee the total operation of the regional library in the absence of the Branch Manager. The Assistant Manager participates in long-range planning for the regional library; models TCCL's core value of providing excellent customer service; helps direct the selection, development, and evaluation of staff; supervises the work of assigned reference staff, and oversees assigned reference collections and activities. The Assistant Manager role requires a detail-oriented individual who can be flexible and adaptable throughout the workday in the type and location of work to be accomplished in order to provide superior customer experiences.

Location

Zarrow Regional Library - 2224 W 51 St. Tulsa, OK. 74107

Salary

$4,717.00 / Month

Status

Full Time

Benefits

Competitive pay and a full benefit package (medical, dental, retirement, paid time off) are offered with this position.

Schedule

Monday 12 pm - 9 pm

Tuesday - Friday 8 am - 5 pm

Rotating every 5th Saturday 8:30 am - 5 pm (Friday off)

Occasional Sundays 1 pm - 5 pm

Key qualifications for this role include:

• Master's Degree in Library Science required;
• Three or more years of library experience required;
• One year of supervisory experience preferred;
• Supervises, trains, develops and evaluates a high performance team organized to meet the goals and objectives of the regional library;
• Works with branch manager and team leaders in interviewing, selecting, training, supervising, and evaluating staff;
• Serves as an intermediary in helping to resolve the most challenging issues or situations with members of the public;
• Under the supervision of the Branch Manager, conducts staff meetings, communicating management decisions, policies, and changes/corrections to activities, programs or processes;
• Assists in preparation and administration of the regional library's annual budget;
• Assists in supervising the condition and security of the physical building and advises appropriate personnel when corrective action is necessary;
• Assists with meeting room booking process, particularly when clarification of policies and procedures is required;
• Managers hired/promoted after 5/1/2022 must complete the appropriate TCCLU Leadership Academy Certification Program within 18 months of starting the position, unless already certified/enrolled.

What It's Like to Work at Tulsa City-County Library

Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.

Physical and Environmental Conditions

Work occasionally requires stooping or bending. Occasional light lifting, such as three or four reams of paper, four or five books, or other materials (up to 20 pounds) may be required. Work environment involves occasional minor discomforts from exposure to less than optimal temperature and air conditions. The job may involve dealing with modestly unpleasant situations, such as occasional exposure to office chemicals and/or extensive use of video display terminals.