Customer Service & AR Support Specialist

UniFirst; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst in McAllen, Texas is seeking a Customer Service Representative to act as a liaison between customers and the company. You will handle inquiries by phone or email, process AR tasks, and support the Sales team.

We offer on-the-job training, a 5-day work week with weekends off, and opportunities for career growth. A high school diploma and strong communication skills are required.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS,etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e.adding, subtracting, multiplying, dividing).

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Communication

Time management

Team player

Problem solving

Basic math

Physical stamina

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst in McAllen, Texas is seeking a Customer Service Representative to act as a liaison between customers and the company. You will handle inquiries by phone or email, process AR tasks, and support the Sales team.

We offer on-the-job training, a 5-day work week with weekends off, and opportunities for career growth. A high school diploma and strong communication skills are required.