Customer Service & AR Support (18-Month Contract)

UniFirst; Orlando (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

On-the-job training

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our Orlando, FL team on an 18-month contract. You will be a key liaison between customers and the company, answering questions by phone or email and helping with accounts receivable, credits, and exchanges.

The position features a 5-day work week with weekends off, on-the-job training, and access to UniFirst's Learning Center. You will support the Sales Department and contribute to a culture of service excellence.

Qualifications

• 2 years of Customer Service experience in an administrative setting preferred.
• Prior Accounts Receivable experience encouraged.
• Verbal and written communication with professional telephone and email etiquette.
• Proficient in Microsoft Office products and data entry.
• Collaborative, detail-oriented and able to work independently.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts Receivable

Communication skills

Microsoft Office

Time management

Team player

Problem solving

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our Orlando, FL team on an 18-month contract. You will be a key liaison between customers and the company, answering questions by phone or email and helping with accounts receivable, credits, and exchanges.

The position features a 5-day work week with weekends off, on-the-job training, and access to UniFirst's Learning Center. You will support the Sales Department and contribute to a culture of service excellence.