Contract Customer Service Rep: AR & Support Impact (18mo)

UniFirst; Springfield (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Employee Discount

Tuition Reimbursement

Paid Time Off

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to bridge a leave. You will handle customer inquiries by phone or email, support the Sales team, and perform AR tasks while delivering top-notch service.

The role emphasizes training, growth, and stability within a respected national provider. This position requires at least a few years in customer service, solid MS Office skills, and a collaborative work style.

Qualifications

• Two years of customer service experience in an administrative setting.
• Prior accounts receivable experience encouraged.
• High school diploma or GED equivalent.
• Verbal and written communication with telephone and email etiquette.
• Active listener, responsive, and personable.
• Proficient with Microsoft Office (Outlook, Excel, Word, TEAMS).
• Strong time management and attention to detail.
• Collaborative, team-player yet able to work independently.
• Problem solver in a dynamic environment.
• Comfortable with basic math operations.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Communication skills

Active listening

Problem solving

Team player

Independent work

Mathematical basics

Time management

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to bridge a leave. You will handle customer inquiries by phone or email, support the Sales team, and perform AR tasks while delivering top-notch service.

The role emphasizes training, growth, and stability within a respected national provider. This position requires at least a few years in customer service, solid MS Office skills, and a collaborative work style.