Customer Service and Sales Associate

Castle Insurance Group (Farmers); Apple Valley (MN); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Paid training

Mentorship

Licensing support

Competitive pay

Bonuses

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Castle Insurance Group – Farmers Insurance in Apple Valley, MN is seeking a Customer Service and Sales Associate who thrives on helping people and building relationships. You’ll deliver outstanding service and identify opportunities to improve coverage.

No insurance experience required; training, licensing support, and mentorship are provided. This role offers a friendly team, advancement opportunities, and performance-based incentives within a growing Farmers Insurance agency.

Qualifications

• Friendly, outgoing, and customer-focused personality.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Coachable with a strong work ethic.
• Goal-oriented and motivated to grow professionally.
• Team player who enjoys supporting others in a positive workplace.
• Previous customer service, retail, hospitality, banking, or sales experience is helpful—but not required.

Responsibilities

• Welcome and assist new and existing customers by phone, email, and in person.
• Build strong relationships through friendly, responsive, and professional service.
• Answer customer questions and assist with policy changes, billing, renewals, and general account support.
• Learn about Farmers Insurance products and recommend coverage solutions based on customer needs.
• Follow up with prospects, referrals, and existing customers.
• Identify cross-selling opportunities that provide additional value and protection.
• Generate quotes and educate customers about available coverage options and discounts.
• Maintain accurate customer records and agency documentation.
• Participate in ongoing training, coaching, and team meetings.
• Work collaboratively with teammates to achieve agency service and growth goals.

Skills

Customer service

Communication

Sales mindset

Team player

Problem-solving

Tools

CRM software

Microsoft Office

Job description

Benefits:

• Positive Office Culture
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Castle Insurance Group – Farmers Insurance | Apple Valley, MN

Build Relationships. Help People. Grow Your Career.

Are you someone who enjoys helping others, building relationships, and working in a positive, team-oriented environment? Are you looking for a career where you can develop new skills, earn performance-based incentives, and make a real impact in your community?

Castle Insurance Group is looking for a Customer Service and Sales Associate to join our growing team in Apple Valley, MN. This is a great opportunity for someone who enjoys working with people and wants a career that combines exceptional customer service with opportunities to grow through sales.

No insurance experience is required. We're looking for someone with a positive attitude, strong communication skills, and a willingness to learn. We'll provide the training, coaching, and licensing support you need to build a successful career in the insurance industry.

Why Join Castle Insurance Group?

• Paid training and one-on-one mentorship.
• Insurance licensing support for qualified candidates.
• Competitive base pay plus commission and bonus opportunities.
• Career advancement within a growing Farmers Insurance agency.
• Supportive, collaborative team environment.
• Ongoing coaching and professional development.
• Opportunity to build a stable, rewarding career in the insurance industry.
• Make a meaningful difference by helping individuals and families protect what matters most.

What You'll Do

As a Customer Service and Sales Associate, you'll be an important part of our agency by providing outstanding customer service while identifying opportunities to help customers improve their insurance protection.

Responsibilities

• Welcome and assist new and existing customers by phone, email, and in person.
• Build strong relationships through friendly, responsive, and professional service.
• Answer customer questions and assist with policy changes, billing, renewals, and general account support.
• Learn about Farmers Insurance products and recommend coverage solutions based on customer needs.
• Follow up with prospects, referrals, and existing customers.
• Identify cross-selling opportunities that provide additional value and protection.
• Generate quotes and educate customers about available coverage options and discounts.
• Maintain accurate customer records and agency documentation.
• Participate in ongoing training, coaching, and team meetings.
• Work collaboratively with teammates to achieve agency service and growth goals.

What We're Looking For

• Friendly, outgoing, and customer-focused personality.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Coachable with a strong work ethic.
• Goal-oriented and motivated to grow professionally.
• Strong organizational and problem-solving skills.
• Comfortable learning new technology and computer systems.
• Team player who enjoys supporting others and contributing to a positive workplace.
• Previous customer service, retail, hospitality, banking, or sales experience is helpful—but not required.

Who Thrives in This Role?

The people who succeed at Castle Insurance Group genuinely enjoy helping others and creating positive customer experiences. They're dependable, coachable, and motivated to learn. They understand that outstanding customer service naturally leads to opportunities to strengthen relationships and recommend additional insurance solutions when appropriate.

At Castle Insurance Group, we believe great insurance professionals are developed—not just hired. We'll provide the training, mentorship, and support to help you grow into a successful insurance professional while serving the Apple Valley community.