Insurance Office Associate: Training & Growth

Castle Insurance Group (Farmers); Apple Valley (MN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Positive office culture

Performance bonus

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Castle Insurance Group – Farmers Insurance | Apple Valley, MN is seeking an Office Representative to join a welcoming team. No prior insurance experience is required as we provide full training and ongoing coaching to help you succeed.

This role focuses on delivering exceptional customer experiences while supporting daily agency operations and growth. You will learn insurance basics, build relationships with customers, and contribute to a collaborative, positive office culture that values努力,

Qualifications

• Positive, friendly, and professional.
• Motivated and eager to learn.
• Highly coachable and open to feedback.
• Dependable team player who enjoys working collaboratively.
• Strong in communication and interpersonal skills.
• Organized and able to stay on top of multiple responsibilities.
• Comfortable learning new computer systems and technology.
• Self-starter with a strong work ethic and desire to succeed.
• Customer-focused and genuinely enjoys helping people.

Responsibilities

• Welcome and assist customers in a friendly, professional manner.
• Build positive relationships with new and existing customers.
• Answer customer questions and help identify their needs.
• Learn about insurance products and services through comprehensive training.
• Assist customers with policy questions, service needs, and coverage information.
• Create a strong first impression with prospective clients through networking and lead generation.
• Communicate with customers by phone, email, and in person.
• Follow up with customers and maintain strong relationships.
• Maintain accurate customer records and agency documentation.
• Learn and navigate agency computer systems and technology.
• Work collaboratively with team members to support agency goals.
• Participate in ongoing training, coaching, and professional development.
• Contribute to a positive office environment and help create an exceptional customer experience.

Skills

Positive attitude

Strong communication skills

Team player

Coachable

Motivated

Dependable

Willing to learn

Job description

Castle Insurance Group – Farmers Insurance | Apple Valley, MN is seeking an Office Representative to join a welcoming team. No prior insurance experience is required as we provide full training and ongoing coaching to help you succeed.

This role focuses on delivering exceptional customer experiences while supporting daily agency operations and growth. You will learn insurance basics, build relationships with customers, and contribute to a collaborative, positive office culture that values努力,