Account Associate

Castle Insurance Group (Farmers); Apple Valley (MN); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Positive Office Culture

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Castle Insurance Group in Minnesota is seeking a friendly, dependable Customer Service Representative to join our team. You will help customers with questions, policy information, and insurance needs while delivering warm, professional service.

Insurance licensing is supported, training is provided, and there are opportunities for advancement; a flexible schedule and paid time off help you balance work and life. Prior insurance experience isn't required.

Qualifications

• Friendly, professional demeanor and strong people skills.
• Ability to learn quickly and adapt to new insurance products.
• Willingness to obtain an insurance license if required.

Responsibilities

• Provide friendly, professional service to new and existing customers.
• Answer questions regarding policies, billing, claims, and coverage options.
• Assist customers with policy changes, renewals, and account updates.
• Educate customers on insurance products and recommend coverage.
• Follow up with leads and referrals to grow the client base.
• Maintain accurate customer records and agency documentation.

Skills

Customer service

Communication

Team player

Attention to detail

Willingness to learn

Job description

Benefits

• Positive Office Culture
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About the Role

Castle Insurance Group is looking for a friendly, dependable Customer Service Representative to join our team. If you enjoy helping people, solving problems, and creating positive customer experiences, this could be a great opportunity to build a long-term career in insurance.

Insurance experience is not required. We're open to candidates from a variety of backgrounds, including customer service, retail, hospitality, banking, and sales. We'll provide the training and support you need to learn the insurance industry and succeed in your role.

What You'll Do

• Assist customers with questions, requests, and day-to-day insurance needs.
• Provide friendly, professional customer service.
• Help resolve customer concerns and find solutions.
• Communicate with customers by phone, email, and other channels.
• Maintain accurate customer and policy information.
• Support the agency team with administrative and customer service tasks.
• Learn insurance products, coverage options, and agency processes.
• Build positive, lasting relationships with customers.

What We're Looking For

• Friendly and professional personality.
• Strong communication and people skills.
• Reliable, organized, and detail-oriented.
• Positive attitude and willingness to learn.
• Coachable and comfortable working as part of a team.
• Previous customer service or sales experience is a plus, but not required.
• Willingness to obtain an insurance license if needed.

Why Join Castle Insurance Group?

• Paid training and ongoing coaching.
• Insurance licensing support for qualified candidates.
• Competitive base pay plus commission and bonus opportunities.
• Opportunities for career advancement.
• Friendly, supportive, and team-oriented culture.
• Stable career opportunity in the insurance industry.
• Chance to make a real difference for customers every day.

If you're a people-focused professional looking for a supportive team and an opportunity to grow, we'd love to hear from you.

What You'll Do

In this role, you'll balance exceptional customer service with relationship-building and sales opportunities.

Your responsibilities will include:

• Provide friendly, professional service to new and existing customers.
• Answer questions regarding policies, billing, claims, and coverage options.
• Assist customers with policy changes, renewals, and account updates.
• Build lasting relationships by understanding each customer's unique needs.
• Educate customers on insurance products and recommend coverage that fits their goals.
• Follow up with leads, referrals, and existing clients to strengthen relationships and generate new business.
• Prepare insurance quotes and explain coverage options in an easy-to-understand way.
• Identify opportunities to cross-sell additional products that provide greater protection.
• Maintain accurate customer records and agency documentation.
• Participate in ongoing training and contribute to a positive team environment.

What We're Looking For

• A positive, friendly, and professional attitude.
• Excellent communication and people skills.
• A genuine desire to help others.
• Strong work ethic and willingness to learn.
• Goal-oriented with the motivation to grow personally and professionally.
• Organized with good attention to detail.
• Comfortable using computers and learning new technology.
• Team player who enjoys collaborating and supporting others.
• Previous customer service, retail, hospitality, banking, or sales experience is helpful, but not required.

If you're looking for an opportunity where you can learn, grow, help people, and be rewarded for your efforts, we'd love to meet you.