Insurance Customer Success & Sales Associate

Castle Insurance Group (Farmers); Apple Valley (MN); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Paid training

Mentorship

Licensing support

Competitive pay

Bonuses

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Castle Insurance Group – Farmers Insurance in Apple Valley, MN is seeking a Customer Service and Sales Associate who thrives on helping people and building relationships. You’ll deliver outstanding service and identify opportunities to improve coverage.

No insurance experience required; training, licensing support, and mentorship are provided. This role offers a friendly team, advancement opportunities, and performance-based incentives within a growing Farmers Insurance agency.

Qualifications

• Friendly, outgoing, and customer-focused personality.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Coachable with a strong work ethic.
• Goal-oriented and motivated to grow professionally.
• Team player who enjoys supporting others in a positive workplace.
• Previous customer service, retail, hospitality, banking, or sales experience is helpful—but not required.

Responsibilities

• Welcome and assist new and existing customers by phone, email, and in person.
• Build strong relationships through friendly, responsive, and professional service.
• Answer customer questions and assist with policy changes, billing, renewals, and general account support.
• Learn about Farmers Insurance products and recommend coverage solutions based on customer needs.
• Follow up with prospects, referrals, and existing customers.
• Identify cross-selling opportunities that provide additional value and protection.
• Generate quotes and educate customers about available coverage options and discounts.
• Maintain accurate customer records and agency documentation.
• Participate in ongoing training, coaching, and team meetings.
• Work collaboratively with teammates to achieve agency service and growth goals.

Skills

Customer service

Communication

Sales mindset

Team player

Problem-solving

Tools

CRM software

Microsoft Office

Job description

Castle Insurance Group – Farmers Insurance in Apple Valley, MN is seeking a Customer Service and Sales Associate who thrives on helping people and building relationships. You’ll deliver outstanding service and identify opportunities to improve coverage.

No insurance experience required; training, licensing support, and mentorship are provided. This role offers a friendly team, advancement opportunities, and performance-based incentives within a growing Farmers Insurance agency.