Customer Service Analyst – Remote Support & Insights

Mann + Hummel, Inc.; Dunlap (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

MANN+HUMMEL, Inc. is seeking a customer service professional to manage remote support via phone, chat and text, including call-center operations. The role involves analyzing and resolving customer issues, handling service at distribution centers, and coordinating with production and distribution to fulfill orders.

You will maintain accurate customer records, prepare reports on inquiries, sales trends, complaints, delivery problems, and product returns to support continuous improvement.

Responsibilities

• Managing remote customer service and support via phone, online chat, or text, including call center-based support
• Overseeing customer issues analysis and resolution (typically performed in an office environment)
• Managing customer service at the distribution centre regarding product returns and repairs, or at the walk-in customer service facility in the field
• Acting as a liaison between customers and the production and distribution departments regarding specific customer orders
• Controlling accurate and up-to-date records of customer information in the customer database
• Overseeing report preparation related to customer inquiries, sales trends, customer complaints, delivery/service problems and reasons for product returns

Job description

MANN+HUMMEL, Inc. is seeking a customer service professional to manage remote support via phone, chat and text, including call-center operations. The role involves analyzing and resolving customer issues, handling service at distribution centers, and coordinating with production and distribution to fulfill orders.

You will maintain accurate customer records, prepare reports on inquiries, sales trends, complaints, delivery problems, and product returns to support continuous improvement.