Customer Success & Sales Support Specialist

Mann + Hummel, Inc.; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Mann+Hummel, Inc. is seeking a customer service professional to join our operations team in the United States. You will manage calls, assist customers, and help drive satisfaction through proactive communication.

This role emphasizes building relationships, using our methods/tools, and meeting service and sales targets. The position requires strong communication, CRM experience, and the ability to work independently in a busy environment.

Qualifications

• Experience in customer service preferred.
• Strong telephone and active listening skills.
• CRM familiarity and standard office software proficiency.

Responsibilities

• Manage varying amounts of incoming and outgoing calls.
• Generate sales leads and communicate pricing to customers.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open communication.
• Provide accurate information using Mann+Hummel methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints and follow up to ensure resolution.
• Perform collection activities on past due accounts.
• Collects and processes payments for goods and services rendered.
• Keep updated records of customer interactions and files.
• Follow procedures, guidelines and policies.
• Additional duties as assigned.

Skills

Customer service

Telephone skills

CRM familiarity

MS Office/Excel

Communication skills

Teamwork

Adaptability

Job description

Mann+Hummel, Inc. is seeking a customer service professional to join our operations team in the United States. You will manage calls, assist customers, and help drive satisfaction through proactive communication.

This role emphasizes building relationships, using our methods/tools, and meeting service and sales targets. The position requires strong communication, CRM experience, and the ability to work independently in a busy environment.