Customer Success & Solutions Advocate

MANN+HUMMEL Group; Louisa (IA); On-site; USD 19,000 - 28,000; Full time

Job summary

MANN+HUMMEL Group in Louisa, IA is seeking a Customer Service Representative to manage inbound and outbound calls, generate sales leads, and communicate pricing to customers.

You will identify customer needs, build lasting relationships, and use Mann and Hummel tools to provide accurate information while aiming to meet sales targets. This role requires strong communication and CRM familiarity in a busy office environment.

Qualifications

• High School diploma or GED required.
• Prior customer service or customer-focused work preferred.
• Strong telephone and active listening skills.
• Ability to stay calm and adapt to different situations.
• Multi-tasking and time management abilities.
• Familiar with CRM systems.
• Able to sit for long periods.
• Excellent written and verbal communication.
• Must be authorized to work in the United States.

Responsibilities

• Manages varying amounts of incoming and outgoing calls
• Generates sales leads and communicates pricing to customers
• Identifies and assesses customers’ needs to achieve satisfaction
• Builds sustainable relationships and trust with customer accounts through open and interactive communication
• Provides accurate, valid and complete information by using the Mann and Hummel methods/tools
• Meets personal/customer service team sales targets and call handling quotas
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution
• Performs collection activities on past due accounts
• Collects and processes payments for goods and services rendered
• Keeps updated records of customer interactions, processes customer accounts and files documents
• Follows communication procedures, guidelines and policies
• Additional duties as assigned

Skills

Customer service

Active listening

Communication

Multi-tasking

CRM systems

MS Office

Team collaboration

Education

High School diploma

Tools

MS Office

Excel

Job description

MANN+HUMMEL Group in Louisa, IA is seeking a Customer Service Representative to manage inbound and outbound calls, generate sales leads, and communicate pricing to customers.

You will identify customer needs, build lasting relationships, and use Mann and Hummel tools to provide accurate information while aiming to meet sales targets. This role requires strong communication and CRM familiarity in a busy office environment.