Data-Driven Customer Account Manager (Orders & Growth)

MANN+HUMMEL; Hanover Park (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

MANN+HUMMEL is seeking a Customer Service / Account Management professional in the United States to manage end-to-end order processing, monitor inventory, and maintain customer master data. You will provide quotes, manage pricing, and support cross-functional teams to resolve issues with urgency and professionalism.

The role emphasizes accurate order auditing, timely communication, and data-driven reporting.

Qualifications

• 3-5 years of Customer Service, Sales, or Account Management experience.
• Experience with EDI, SAP, and ERP systems.
• Proficient in Microsoft Office, especially Excel (PivotTables, lookups, formulas, macros, conditional formatting).
• Strong written and verbal communication.
• Authorized to work in the United States.

Responsibilities

• Manage end-to-end order processing and management to ensure on-time, in-full delivery.
• Monitor inventory and communicate delays, shortages, pricing issues, and shipment updates.
• Support customer Master Data maintenance and customer setups.
• Provide reporting on open orders, fill rates, cycle times, and promotional tracking.
• Handle pricing, quotes, and new part requests; provide quotes and upsell.
• Prepare monthly performance metrics for key accounts and collaborate cross-functionally to improve processes.

Skills

Customer service

Account management

Analytical thinking

Interpersonal communication

Cross-functional collaboration

Time management

Decision making

Customer-first attitude

Data interpretation

Growth mindset

Education

High School Diploma

Tools

SAP

EDI

ERP systems

Microsoft Excel

Job description

MANN+HUMMEL is seeking a Customer Service / Account Management professional in the United States to manage end-to-end order processing, monitor inventory, and maintain customer master data. You will provide quotes, manage pricing, and support cross-functional teams to resolve issues with urgency and professionalism.

The role emphasizes accurate order auditing, timely communication, and data-driven reporting.