Customer Service Agent - San Jose Airport (SJC)

Enterprise Holdings; San Jose (CA); On-site; USD 23,298 - 33,182; Full time

Job summary

Enterprise Holdings is hiring a Return Agent for the San Jose Airport. You will provide superior customer service during the rental car return process and assist customers effectively. Candidates must have a High School Diploma or G.E.D., be at least 18 years old, and possess at least a year of customer service experience.

This full-time position operates from 2:30 PM to 11:00 PM, including weekends, with a pay rate of $20.50/hour plus bonuses.

Qualifications

• Must be at least 18 years of age.
• Minimum of 1 year experience in customer service functions.
• Basic level experience with Windows and Microsoft Office products.

Responsibilities

• Greet customers upon arrival and provide assists with rental return.
• Check vehicles for personal belongings and damage.
• Advise customers on rental charges and provide receipts.

Skills

Customer service

Microsoft Office

Education

High School Diploma or G.E.D.

Job description

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

This position is for the San Jose Airport. The pay is $20.50 / hour plus bonus opportunities and requires a driver license. Must be available to work a full-time schedule of 40 hours per week, from 2:30 PM to 11:00 PM, including weekends. Flexibility is also required due to shift bidding.

We are a multi-billion dollarindustry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Nationaland Alamo has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, andassists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Minimum of 1 year experience handling customer service functions.
• A minimumof basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be available to work a full-time schedule of 40 hours per week, from 2:30 PM to 11:00 PM, including weekends. Flexibility is required due to shift bidding.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.