Return Agent - Albuquerque Airport

National Car Rental; Albuquerque (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k matching

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental in Albuquerque is hiring a Return Agent to greet customers, process returns, and keep the lot organized. The role focuses on friendly, efficient service and accurate rental transactions at the Albuquerque Airport location.

Working hours are 9am-6pm Thursday through Monday, with a monthly performance bonus potential and benefits including PTO, insurance, and retirement plans.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service, retail, or admin support experience.
• Valid driver's license with <=2 moving violations/at-fault accidents in 3 years.
• No drug or alcohol related convictions in past 5 years.
• Must be authorized to work in the United States without sponsorship.
• Must be at least 18 years old.
• Must be able to work the listed schedule.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in the vehicle; log with unit number, date and time.
• Advise on rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal.
• Thank customers using prescribed dialogue.
• Inquire about service satisfaction and document dissatisfaction.
• Discreetly check vehicles for damage and direct to the counter for reports.
• Verify fuel level with the vehicle return policy.
• Complete service alerts for mechanical or body damage.
• Identify system-held vehicles and verify proper lot movement.
• Identify and tag vehicles flagged for grounding or maintenance.
• Keep the lot organized for access and traffic flow.
• Seek to improve performance through self-assessment and training.
• Maintain regular attendance and punctuality.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Driver's license

Work authorization

Legal age 18

Schedule availability

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. This pay for this position starts at $16.00 / hour. This role also has the opportunity to receive a monthly performance based bonus! This position is located at the Albuquerque Airport (ABQ), Rental Car Area- 3400 University Blvd Suite K Albuquerque, NM 87119.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• 9am-6pm: Thursday-Monday (Off: Tuesday & Wednesday)

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old
• Candidates must be able to work schedule listed in the job description