Customer Experience Representative- SLC Airport, UT

National Car Rental; Salt Lake City (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health, dental, vision insurance

Life Insurance

401(k) with match

Education assistance

Employee discounts

Job summary

National Car Rental is hiring a Customer Experience Representative (CXR) for the onsite role at Salt Lake City International Airport. This full-time position involves greeting customers, explaining rental terms, and guiding the rental process with a strong focus on service and efficiency.

Responsibilities include handling reservations, providing information on options and insurance, answering inquiries, and ensuring smooth vehicle returns.

Qualifications

• Must be at least 18 years old.
• Six months or more at most recent employer.
• Ability to work posted schedule.
• Valid driver's license with limited moving violations/accidents in 3 years.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Greet customers in a professional, friendly, timely manner.
• Explain rental terms, vehicle features and optional protection products.
• Provide directions and local area information as needed.
• Answer calls for reservations, quotes, and general questions; resolve issues across branches.
• Place outgoing calls for callbacks and follow-ups.
• Assess rental condition on return and report any concerns.
• Inform management of customer or vehicle issues and maintenance needs.
• Pursue on-the-job training and company-provided development.

Skills

Customer service

Communication

Phone skills

Job description

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This Position Is Located Onsite At The SLC Airport

• 3920 Terminal Dr, Salt Lake City, UT 84122

The schedule available is 40 hours per week

We Have Multiple Schedule Options Available

• Thursday - Monday 9:30AM - 6:00PM
• Friday - Tuesday 9:30AM-6:00PM
• Monday - Wednesday and Friday - Saturday 9:30AM-6:00PM
• Thursday - Monday 4:00PM - 12:30PM

Benefits Package

• Competitive Compensation - This position offers compensation of $19.00-21.00
• Paid Time Off, starting with 15 days off per year and 6 paid holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing
• Education Assistance

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have worked six (6) months or more at most recent employer.
• Must be able to work posted schedule
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.