Customer Service Agent - San Francisco Airport (SFO)

Enterprise Holdings; San Francisco (CA); On-site; USD 25,571 - 36,420; Full time

Benefits offered by this job

BART Discount Card

Citizenship Workshops

Subsidized childcare program

Transportation assistance

Job summary

Enterprise Holdings is seeking a Return Agent at SFO Airport. The role involves greeting customers, checking vehicles for damage, and providing rental charge information. Candidates must have a High School Diploma, at least one year of customer service experience, and basic proficiency in Microsoft Office. The position requires a flexible schedule, working 40 hours a week, with the potential for monthly incentives over $300. Benefits include transportation assistance and childcare savings.

Qualifications

• Minimum of 1 year experience handling customer service functions.
• Basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the United States.

Responsibilities

• Greet customers using appropriate dialogue upon arrival.
• Advise customers about rental charges and provide accurate receipts.
• Check incoming vehicles for damage and direct customers to the counter.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or G.E.D.

Job description

Overview

Return Agent position at National Car Rental and Alamo Rent A Car – located at SFO Airport, 780 North McDonnell Road, San Francisco, CA 94128. Pay: $22.50 per hour with potential monthly incentives over $300. Requires a valid driver license. Work a set 40‑hour schedule between 4:30 am and 12:30 am; shift may change twice per year.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Benefits

• BART Discount Card: Save $11.02 on your round-trip BART commute
• Citizenship Workshops: Save $700 on your citizenship application cost
• Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 – 80% of the market rate cost
• Transportation assistance

Qualifications

• High School Diploma or G.E.D. required.
• Minimum of 1 year experience handling customer service functions.
• A minimumof basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Must be able to work 5 days a week (40 hours/week) with a flexible schedule due to shift bid.

Equal Opportunity Employer/Disability/Veterans

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.