Customer Service Agent - San Francisco Airport (SFO)

National Car Rental; San Francisco (CA); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

BART Discount Card

Citizenship Workshops

Subsidized childcare for SFO employees

Transportation assistance

Job summary

National Car Rental at San Francisco Airport is seeking a Return Agent to greet customers, process rentals and returns, and maintain an orderly lot. The role requires a 40-hour schedule, a valid driver license, and the ability to work varied shifts from early mornings to late nights.

You will review charges, provide receipts, assist with transportation directions to the terminal, and document any vehicle issues.

Qualifications

• Minimum of 1 year experience handling customer service functions.
• Basic level experience and understanding of a PC and Microsoft Office products.

Responsibilities

• Greet all customers as they arrive on the lot and provide courteous service.
• Explain rental charges and provide an accurate receipt to the customer.
• Provide information regarding transportation to the airport terminal and thank customers politely.
• Inspect vehicles for damage and direct customers to the damage/loss report process.
• Identify and tag vehicles with holds or recalls and move them to the proper lot location.
• Keep the lot organized for easy access and traffic flow.
• Understand CDW/Emerald Aisle/Choice processes and related rental documents and options.

Skills

Customer service

Education

High School Diploma or G.E.D.

Tools

Microsoft Office

Job description

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

About the Position

This position is for the San Francisco Airport located at 780 North McDonnell Road, San Francisco CA 94128. The pay is $22.50 / hour with the opportunity to earn $300+ in monthly incentives. This position requires a driver license. This position requires you to work a set schedule 40 hours per week within 4:30am to 12:30am and can change twice per year. National and Alamo has an exciting opportunity for a Return Agent.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Incentives

• BART Discount Card: Save $11.02 on your round-trip BART commute
• Citizenship Workshops: Save $700 on your citizenship application cost
• Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 - 80% of the market rate cost
• Transportation assistance

Qualifications

• High School Diploma or G.E.D. required.
• Minimum of 1 year experience handling customer service functions.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule: Must be able to work 5 days a week (40 hours/week) with a flexible schedule due to shift bid.

Equal Opportunity Employer/Disability/Veterans

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.