Return Agent - Albuquerque Airport

nationalalamo-erac; Albuquerque (NM); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Return Agent at the Albuquerque Airport (ABQ) to deliver friendly, efficient service during the rental return process. You will greet customers, process returns, and ensure smooth transactions while maintaining a safe, organized lot.

The role offers benefits such as health, dental, vision insurance, 401(k) with matching profit sharing, paid time off, and employee vehicle discounts. Typical schedule includes multiple shifts with weekend coverage.

Qualifications

• Minimum 1 year of customer service retail or administrative support experience.
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Authorized to work in the United States and not require sponsorship now or in the future.

Responsibilities

• Greet customers arriving on the lot using prescribed dialogue.
• Assist customers with the rental return process and provide a receipt.
• Identify belongings and lost-and-found items.
• Explain rental charges and provide accurate receipts.
• Assist with transportation to the airport terminal and maintain courtesy.
• Keep the lot organized to facilitate traffic flow.

Skills

Customer service

Valid driver’s license

U.S. work authorization

18+ years old

Schedule flexibility

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $16.00 / hour. This role also has the opportunity to receive a monthly performance based bonus!

This position is located at the Albuquerque Airport (ABQ), Rental Car Area- 3400 University Blvd Suite K Albuquerque, NM 87119.

We offer:

• Paid time off


• Employee rental car discounts


• Retirement savings plan including 401k with matching profit sharing


• Health Insurance


• Life Insurance


• Dental Insurance


• Vision Insurance


• Training and development

Schedule:

• 
  

  Thursday-Monday: 5:00am-2:00pm (Off: Tuesday & Wednesday)

  
  


• 
  

  Thursday-Monday: 3:00pm-12:00am (Off: Tuesday & Wednesday)

  
  


• 
  

  Tuesday-Saturday: 2:00pm-10:00pm (Off: Sunday & Monday)

  
  

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot


• Remind customer to check for personal belongings


• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found


• Advise and review rental charges; and provide an accurate receipt to the customer


• Provide information in a professional and courteous manner regarding transportation to the airport terminal


• Thank customers using the prescribed dialogue


• Inquire about service, satisfaction and document dissatisfaction


• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report


• Use of proper statement to determine if vehicle is being returned with full tank of gas


• Complete a service alert for any mechanical and or body damage communicated by the customers.


• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location


• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location


• Keep lot organized for ease of access and traffic flow


• Seek to improve job performance through self-assessment, skill development, training and goal setting


• Maintain a regular and reliable level of attendance and punctuality


• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required


• Must have a minimum of 1 year prior customer service retail or administrative support experience


• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past3 years


• No drug or alcohol related conviction on driving record in the past 5 years


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.


• Must be at least 18 years old


• Candidates must be able to work schedule listed in the job description