Full-Time Return Agent

Enterprise Holdings; Salt Lake City (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is hiring a Return Agent at the Salt Lake City (SLC) Airport to greet customers and assist with the rental return process. You will keep the lot organized and ensure efficient service for all customers.

The role starts with a pay range of $20–$22 per hour and includes benefits. Responsibilities include informing customers about charges, providing receipts, directing to the airport terminal, and maintaining a courteous, professional environment.

Qualifications

• Must have valid driver's license with limited violations in past 3 years.
• Authorized to work in the United States without sponsorship.
• Able to work one or more listed shifts.
• Must have been employed with a previous employer for at least 6 months.

Responsibilities

• Greet customers on arrival with prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and log details for lost and found.
• Advise on rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal.
• Thank customers and assess satisfaction; document issues.
• Inspect arriving vehicles for damage and direct to damage/loss reports.
• Verify fuel levels and service alerts for vehicle concerns.
• Keep lot organized and assist movement to proper locations.
• Support attendance and punctuality; seek self-improvement.

Skills

Customer service

Communication

Professional conduct

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $20-22/hour

This position is located onsite at the SLC Airport: 3923 W Terminal Dr, Salt Lake City, UT 84122

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

Thursday - Monday 4:00AM - 12:30PM

Thursday - Monday 8:00AM - 4:30PM

Sunday - Tuesday, Thursday - Friday 12:00PM - 8:30PM

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work 1 or more of following shift/schedule posted
• Must be employed with previous employer for at least 6 months