Return Agent - John Wayne Airport

National Car Rental; Santa Ana (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan with 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, invites applications for a Return Agent in Santa Ana, CA. The role focuses on providing friendly, efficient service during the rental return process and assisting customers with the return experience on the lot.

The position requires a minimum of 1 year in customer service, a valid driver's license, and the ability to work a 40-hour week with a flexible schedule including days, nights, weekends, and holidays. Union setting with a shift bid.

Qualifications

• Minimum 1 year of customer service experience required.
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Greet all customers arriving on the lot using prescribed dialogue.
• Identify lost and found items with unit number, date, and time and turn into lost and found.
• Explain rental charges and provide accurate receipts to customers.
• Provide information about transportation to the airport terminal in a professional manner.
• Ensure customers are thanked using prescribed dialogue.
• Assess service quality and document any dissatisfaction.
• Check vehicles for damage and direct customers to complete damage/loss reports.
• Verify fuel levels and complete service alerts for damages or maintenance.
• Identify vehicles on system hold or recall and move them to proper lots.
• Keep the lot organized for easy access and smooth traffic flow.
• Maintain reliable attendance and punctuality and perform other duties as assigned.

Skills

Customer service

Communication

Greet customers

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise, National and Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

• Branch Location: 19051 Airport Way North. Santa Ana, CA 92707**
• This position pays $19.25/hour plus potential for bonus/incentives**

Schedule

• This is a Union position and the schedule is based on a shift bid.
• Apart from religious observances, must have open availability to work 40 hours/week including days, nights, weekends, and holidays.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• This position requires a valid driver's license
• High School Diploma or G.E.D. required
• Minimum of 1 year of customer service experience required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observances, must have open availability and available to work 40 hours a week and a flexible schedule that includes days, nights, weekends and holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.