Customer Service Agent I - Shop (Online Vehicle Delivery)

L0105 Lithia Home Office; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway.com, the digital retail arm of Lithia & Driveway, is hiring a Customer Service Agent I - Shop to handle online inquiries from customers purchasing vehicles and arranging home delivery. This onsite role is in Dallas, TX.

You will log activities, respond promptly, and maintain high service standards while working with a team that values innovation and customer convenience. Competitive pay and benefits are included.

Qualifications

• Strong attention to detail.
• Excellent communication skills.
• Time management.
• Sense of urgency.
• Active listening skills.
• Critical thinking.

Responsibilities

• Customer Concierge: assist customers with Shop inquiries.
• Maintain activity log of customer interactions.
• Other duties as assigned.

Skills

Attention to detail

Excellent communication skills

Time management

Sense of urgency

Active listening

Critical thinking

Job description

Driveway.com, the digital retail arm of Lithia & Driveway, is hiring a Customer Service Agent I - Shop to handle online inquiries from customers purchasing vehicles and arranging home delivery. This onsite role is in Dallas, TX.

You will log activities, respond promptly, and maintain high service standards while working with a team that values innovation and customer convenience. Competitive pay and benefits are included.