Digital Car Concierge & Sales Agent

L0397 Driveway Home Office; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays

PTO: 80 hours front-loaded on day 1

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway is hiring a Customer Service Agent I - Shop in Addison, TX to support our digital car-buying experience. You will answer questions, move the digital transaction forward, and serve as the single point of contact throughout the process.

The role requires excellent communication, strong attention to detail, time management, a sense of urgency, and readiness to work evenings and weekends. Pay ranges from $40,000 to $60,000 annually, with incentive opportunities.

Qualifications

• Strong attention to detail.
• Excellent communication skills.
• Time management.
• Sense of Urgency.
• Active listening skills.
• Critical thinking.

Responsibilities

• Customer Concierge: Answers questions and helps move the digital transaction process forward
• Communicate effectively with customers through chat, phone, and email
• Single point of contact for the customer throughout the transaction
• Presents financing terms
• Presents protection products (ex: Extended warranties)
• Collects down payment, Driver’s License, Proof of Insurance, Proof of Income
• Communicates paperwork and logistic timelines
• Maintain activity log
• Other duties as assigned

Skills

Attention to detail

Communication skills

Time management

Sense of Urgency

Active listening

Critical thinking

Job description

Driveway is hiring a Customer Service Agent I - Shop in Addison, TX to support our digital car-buying experience. You will answer questions, move the digital transaction forward, and serve as the single point of contact throughout the process.

The role requires excellent communication, strong attention to detail, time management, a sense of urgency, and readiness to work evenings and weekends. Pay ranges from $40,000 to $60,000 annually, with incentive opportunities.