Call Center Sales Representatives

The Driveway Company; Addison (TX); Hybride; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision

Paid Holidays

Paid Time Off

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Vehicle Purchase Discounts

Résumé du poste

The Driveway Company is seeking a Customer Service Agent I - Shop in Addison, TX to assist customers purchasing new and pre-owned vehicles online and arranging home delivery. The role focuses on guiding digital transactions, presenting financing terms, and collecting required documentation.

Flexibility to work evenings and weekends is required. Competitive pay ranges from $40,000 to $60,000 annually with incentive opportunities and a comprehensive benefits package.

Qualifications

• Must demonstrate strong attention to detail and accuracy in processing digital transactions.
• Excellent written and verbal communication skills for chat, phone, and email.
• Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• Demonstrates a sense of urgency and proactive problem-solving.
• Active listening and comprehension to guide customers through the process.
• Uses critical thinking to resolve inquiries and move transactions forward.

Responsabilités

• Answer questions and help move the digital transaction process forward.
• Communicate with customers through chat, phone, and email.
• Serve as single point of contact for the customer throughout the transaction.
• Present financing terms and protection products.
• Collect required documents (down payment, Driver’s License, Proof of Insurance, Proof of Income).
• Communicate paperwork and logistics timelines and maintain activity log.

Connaissances

Attention to detail

Excellent communication

Time management

Sense of urgency

Active listening

Critical thinking

Description du poste

**Customer Service Agent I - Shop**The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.**Location:** Addison, TX**Pay Range:** $40,000 - $60,000 annually, plus incentive opportunities**Schedule:** Schedule may vary based on business needs. Flexibility to work evenings and weekends is required.**Responsibilities*** Customer Concierge: + Answers questions and helps move the digital transaction process forward + Communicate effectively with customers through chat, phone, and email + Single point of contact for the customer throughout the transaction + Presents financing terms + Presents protection products (ex: Extended warranties) + Collects down payment, Driver’s License, Proof of Insurance, Proof of Income + Communicates paperwork and logistic timelines* Maintain activity log* Other duties as assigned**Skills and Qualifications*** Strong attention to detail* Excellent communication skills* Time management* Sense of Urgency* Active listening skills* Critical thinking**Competencies*** Does the right thing, takes action and adapts to change* Self-motivates, believes in accountability, focuses on results, makes plans and follows through* Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results* Thrives on a team, stays positive, lives our values**We offer a comprehensive benefits package designed to support you and your family, including:*** Competitive pay* Medical, Dental and Vision Plans* Paid Holidays* PTO: 80 hours front-loaded on day 1* Short and Long-Term Disability* Paid Life Insurance* 401(k) Retirement Plan* Employee Stock Purchase Plan* Lithia Learning Center* Vehicle Purchase Discounts* Wellness Programs**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.\\** Up to 1/3 of time: standing, walking, lifting up to 25 pounds* Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing*\\*Reasonable accommodations may be made to enable individuals to perform the essential functions.*NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.