Customer Service Agent: Ground Ops with Travel Perks

Southwest Airlines Co.; Norfolk (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Fly for free on open seats for you and

Retirement Savings Plan with 401(k) up

Job summary

Southwest Airlines is hiring a Customer Service Agent to welcome Customers at the Virginia location, handling check-in, ticketing, and baggage support with a friendly, patient demeanor. You will be part of the Ground Operations team, contributing to a smooth travel experience for passengers.

The role requires no formal education and accepts candidates with varying levels of experience, offering union-backed pay scales and benefits. Strong communication and teamwork are essential.

Qualifications

• Ability to type and use a computer efficiently.
• Read and follow procedures accurately.
• Work well in a team and adapt to a fast-paced environment.
• Complete Customer Service Agent training with solid performance.
• Maintain hazard awareness and safety.
• Meet tight deadlines and handle quick turns.
• Present a well-groomed appearance as per policy.
• Communicate clearly by phone, in person, and via radio.

Responsibilities

• Provide friendly service to Customers and maintain positive relationships.
• Collaborate with colleagues to ensure smooth operations and customer satisfaction.
• Assist Customers with tickets, check-in, and baggage services.
• Handle payments, refunds, and related transactions accurately.
• Document and report irregularities and incidents.
• Respond to inquiries with accurate fare, schedule, and flight information.
• Support Customers during delays, cancellations, and disruptions.
• Complete required forms and reports as directed.

Skills

Typing speed

Reading procedures

Teamwork

Training completion

Hazard awareness

Time management

Professional appearance

Effective communication

Verbal and radio comms

Written communication

Education

No education requirement

Job description

Southwest Airlines is hiring a Customer Service Agent to welcome Customers at the Virginia location, handling check-in, ticketing, and baggage support with a friendly, patient demeanor. You will be part of the Ground Operations team, contributing to a smooth travel experience for passengers.

The role requires no formal education and accepts candidates with varying levels of experience, offering union-backed pay scales and benefits. Strong communication and teamwork are essential.