Ground Ops Customer Service Agent — Free Flight Privileges

swa; Louisville (KY); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Fly for free on open seats (employee &

401(k) company match up to 10%

Profit-sharing potential

Health insurance

Health plan from day one

Job summary

Southwest Airlines is seeking a Customer Service Agent to greet Customers at the ticket counter, gate, and baggage service office. You will help customers check in, answer questions, and ensure smooth travel while maintaining a friendly attitude and teamwork with colleagues.

New hires undergo 4–6 weeks of training, followed by 6.5-hour shifts over 5 days, with potential overtime. This is a part-time role under a Collective Bargaining Agreement, with a wage scale and benefits as outlined by the

Qualifications

• Experience in delivering friendly customer service in a fast-paced environment.
• Ability to work as part of a team and remain patient with customers.
• Willingness to adapt to variable shifts, including early mornings and weekends.

Responsibilities

• Provide friendly service at ticket counters, gates, and baggage service offices.
• Assist customers with check-in, reservations, and travel changes.
• Handle cash and other payment forms and balance daily transactions.

Skills

Customer service

Teamwork

Patience

Flexibility

Communication

Tools

POS system

Job description

Southwest Airlines is seeking a Customer Service Agent to greet Customers at the ticket counter, gate, and baggage service office. You will help customers check in, answer questions, and ensure smooth travel while maintaining a friendly attitude and teamwork with colleagues.

New hires undergo 4–6 weeks of training, followed by 6.5-hour shifts over 5 days, with potential overtime. This is a part-time role under a Collective Bargaining Agreement, with a wage scale and benefits as outlined by the