Customer Service Agent — Fly for Free & Grow with Us

swa; Reno (NV); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Free flights

401(k) match

Profit sharing

Health insurance

Job summary

Southwest Airlines is seeking a Customer Service Agent in Reno, NV to welcome customers at ticket counters, gates, and baggage offices. You will help check in, answer questions, and assist travelers through delays or disruptions with a friendly, patient, and cooperative approach.

This part-time role involves 32 hours over 5 days, with training and potential overtime. You’ll work under a union-defined pay scale with benefits including health insurance and travel privileges.

Qualifications

• Experience in customer service or hospitality is preferred.
• Ability to handle cash, make change, and balance transactions.
• Strong communication and teamwork in a fast-paced environment.

Responsibilities

• Provide friendly service to customers at check-in, ticketing, and baggage areas.
• Assist customers with travel questions and disruptions to ensure smooth travel.
• Operate a computerized point-of-sale system for ticketing and payments and resolve related issues.
• Greet customers in a polite and friendly manner and maintain a positive attitude.
• Work schedule may include early mornings, nights, weekends, and holidays.

Skills

Customer service

Communication

Teamwork

Cash handling

Tools

POS system

Job description

Southwest Airlines is seeking a Customer Service Agent in Reno, NV to welcome customers at ticket counters, gates, and baggage offices. You will help check in, answer questions, and assist travelers through delays or disruptions with a friendly, patient, and cooperative approach.

This part-time role involves 32 hours over 5 days, with training and potential overtime. You’ll work under a union-defined pay scale with benefits including health insurance and travel privileges.