Customer Service Agent - Fly Free & Great Benefits

Southwest Airlines Co.; Fort Myers (FL); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Fly for free

401(k) match

Profit-sharing

Health insurance

First-day benefits

Job summary

Southwest Airlines is seeking a Customer Service Agent in Florida. You’ll work at the ticket counter, gate, and baggage service to assist Customers with check-in, questions, and travel issues. The role emphasizes a friendly attitude, teamwork, and reliable service while handling payments and keeping accurate records.

New hires complete 4–6 weeks of training, with part-time schedules and potential overtime. The position requires U.S.

Qualifications

• Ability to type efficiently and operate a computer terminal.
• Excellent teamwork and collaboration with colleagues.
• Strong customer service mindset for a fast-paced travel environment.
• Clear verbal and written communication for guests and team.

Responsibilities

• Provide friendly service at the ticket counter, gate, and baggage office.
• Assist Customers with check-in, questions, and travel arrangements.
• Handle cash, vouchers, and tickets accurately and balance transactions.
• Communicate flight information and handle delays or disruptions gracefully.
• Support with training and follow company policies and safety guidelines.

Skills

Typing

Teamwork

Customer service

Communication

Job description

Southwest Airlines is seeking a Customer Service Agent in Florida. You’ll work at the ticket counter, gate, and baggage service to assist Customers with check-in, questions, and travel issues. The role emphasizes a friendly attitude, teamwork, and reliable service while handling payments and keeping accurate records.

New hires complete 4–6 weeks of training, with part-time schedules and potential overtime. The position requires U.S.